This website, www.helpdeskwiz.com, is owned and operated by, or on behalf of, World Internet Inc., and its affiliates (collectively, “HDW,” “we”, “our” or “us”).
In order to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists, we may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
We may use an online diagnostic tool (“Support Software Tool”) that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Us using security technologies over the Internet, which we then use to help diagnose and solve end-user problems. The information collected may include, without limitation:
The Support Software Tool is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
Also at Our discretion, depending on type of the technical support issue, we may choose to collect additional information. All of the collected information is necessary for the delivery of the Services including analyzing, diagnosing, resolving the Incident you have encountered, and optimizing the functionality of our products and services. The information may be transferred by us to our affiliates in the United States or other countries that may have less protective data protection laws than the region in which you are situated (including the European Union), but we have taken steps so that the collected information, if transferred, receives an adequate level of protection.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes, without limitation, Internet Protocol addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and click stream data. Our websites may use other technologies such as cookies, pixel tags, web beacons, or other forms of local storage, including HTML5 local storage in order to collect and track information about visitors to our websites. Information collected from these types of technologies, and from cookies and Flash cookies, is collectively referred to as “website usage data.” If you do not want to receive browser cookies, you may be able to set your browser to reject them. If you wish to disable or delete Flash cookies, you should consult the Help file for your Flash application, and/or visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html. However, if you turn cookies off (whether browser or Flash cookies), you may not have access to some of our website’s features and services. The other technologies that our websites use may not be able to be disabled; if you are concerned about this, you should not use our websites.
Some technologies used on our websites permit our advertising network service providers to serve our advertisements to you as you browse on third party sites. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals.
We reserve the right to monitor and record on-line and off-line sessions between users and our technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information
Please note that we will release your Personal or Payment Information if required to do so by law, search warrant, subpoena, court order or other legal process. We may disclose your Personal or Payment Information if we have a good faith belief that such disclosure is reasonably necessary to detect or prevent fraud or to protect the rights, property, health or personal safety of HDW, our employees, our business partners, our customers or the public. We may also disclose your Personal or Payment Information if you or your legal representative authorizes us to do so, or if it is necessary to perform credit checks or collect or report debts owed to us.
The security of your personal information is very important to us. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect, including, without limitation, any Social Security numbers we may receive. We use industry-standard encryption technologies when transferring, receiving and displaying Personal and Payment Information on our website. Only those employees and service providers who need access to your Social Security number in order to perform their duties are authorized to have access to such information. However, we cannot guarantee that all communications between us or information stored on our servers will be free from unauthorized access by third parties such as hackers, and your use of the Service demonstrates your assumption of this risk.
As a convenience to our visitors, the Service may contain links to a number of websites that we believe may offer useful information or services. The policies and procedures we described here do not apply to those websites. We suggest contacting those websites directly for information on their privacy, security, data collection, and distribution policies.
you would like to modify or amend from our database any Personal Information stored in your profile, or if you would like to amend your profile completely, you can do so by calling our customer service number or logging into our website, visiting the “My Account” section, and viewing the options available to you. Within this section, you can edit your information. We will endeavor to implement your changes within ten (10) calendar days.
We have no intention of collecting personal information from children under the age of 13. If we become aware that personal information from a child under 13 has been collected without the verifiable consent of such child’s parent or guardian, we will use all reasonable efforts to delete such information from our database.